Shipping policy

Shipping & Delivery

Every ZingCandy order is carefully packed in Ontario and shipped with tracking, so you can follow your candy from us to your door.

Shipping Destinations

We currently ship throughout Canada and the United States.

Processing

Orders are typically prepared and shipped within 1–2 business days, excluding weekends and holidays.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.

Estimated Delivery

Canada
2–5 business days after dispatch

United States
5–10 business days after dispatch

Delivery estimates are provided as a guide and may occasionally be affected by carrier delays, weather, customs processing, or other circumstances outside our control.

Shipping Rates

Shipping options and rates are displayed at checkout based on your destination and selected delivery service.

Canadian orders over $80 CAD qualify for free standard shipping.

Tracked Delivery

All ZingCandy orders include tracking. Your tracking details will be emailed to you as soon as your order is on its way.

U.S. Orders — Duties Included

We want ordering from Canada to feel effortless.

Customs duties, import fees, and applicable import charges are covered by ZingCandy on U.S. orders. There are no unexpected import fees due upon delivery.

The price you see at checkout is the price you pay.

Damaged, Incorrect, or Missing Items

Every order is packed with care. If something arrives damaged, incorrect, or an item is missing, please contact us within 48 hours of delivery with your order details and photos where applicable, and we’ll help make it right.

Shipping Address

Please review your shipping address carefully before completing checkout.

ZingCandy cannot be responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete address provided at checkout.

Questions About Your Order?

Need help with shipping or an existing order? Please contact us and we’ll be happy to assist.