Refund policy

Returns & Refunds

We want every ZingCandy order to arrive exactly as expected. Because we sell food and confectionery products, we’re unable to accept returns or exchanges on edible items.

All Food Sales Are Final

For health, safety, and food-handling reasons, all candy and other edible products are final sale and cannot be returned or exchanged once shipped.

Please review your order carefully before completing your purchase.

Damaged, Incorrect, or Missing Items

Every order is packed with care. If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the product, packaging, and shipping box where applicable

Once reviewed, we’ll work with you to make things right. Depending on the circumstances, we may offer a replacement, store credit, or refund.

Melted or Heat-Affected Candy

Candy can be sensitive to temperature, particularly during warmer months.

While we take care when packing orders, ZingCandy cannot guarantee that heat-sensitive products will remain unaffected by temperatures encountered during transit or after delivery.

Heat-related changes that do not make the product unsafe to consume may not qualify for a refund or replacement.

Taste, Texture & Personal Preference

Everyone’s candy preferences are different. We cannot provide refunds or exchanges based on personal taste, texture preferences, or simply not enjoying a particular flavour.

Product Appearance

Candy may naturally vary slightly in colour, shape, size, coating, or appearance. Imported products may also arrive in updated or different packaging.

These normal variations do not qualify as defects.

Incorrect Shipping Information

Please review your shipping information carefully before placing your order.

ZingCandy cannot provide refunds or replacements for orders that are delayed, returned, lost, or delivered incorrectly because of an incomplete or incorrect address provided at checkout.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We’ll do our best to accommodate your request, but once an order has entered processing or has been shipped, we cannot guarantee that changes or cancellations will be possible.

Approved Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process and display the refund after it has been issued.

Non-Food Merchandise

For eligible non-food merchandise, please contact us within 14 days of delivery if you would like to request a return.

Items must be unused, unopened, in their original condition, and in their original packaging. Certain limited-edition, personal-care, cosmetic, clearance, or final-sale merchandise may not be eligible for return.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Questions or Concerns?

If there’s a problem with your order, please contact us. We’ll review the situation fairly and do our best to make it right.